Assertion Skills
Target Audience
People in a work setting regardless of role or function who need time and space to examine, learn and practice positive and assertive techniques for working with others effectively.
Course Outline
This assertiveness skills training course examines the differences between assertive, non-assertive and aggressive behaviour. Delegates will then practice assertive approaches to the many difficult situations they face mirroring real life scenarios. In a safe environment, role-play will introduce delegates to difficult, defensive or negative people who in various ways cause problems and conflict. With guidance and individual support, delegates will learn and implement proven techniques to deal with people effectively.
Learning Outcomes
As a result of the Assertive skills training workshop delegates will:
- Understand why and how conflict arises and how to identify silent conflict.
- Recognise the non-verbal and verbal attributes of assertiveness and the benefits of its application in the workplace.
- Develop a style that is productive, positive and direct rather than aggressive or submissive
- Be assertive and confident in situations that involve teams, conflict and confrontation
- Adopt a constructive and influential behaviour style in the face of negative attitudes and aggression or when addressing poor performance.
- Recognise the rights and values of others and communicate your views and ideas in a direct and effective manner.
- Give and receive feedback in a constructive and positive way.
- Develop assertiveness techniques by practicing ways in which difficult situations and people can be handled effectively.
Contact TCR for further information and quote price code: E