Personal Safety (Dealing with Violence and Aggression)
Course Overview
This powerful workshop has been designed to help staff develop
skills and gain confidence in dealing with angry or aggressive
individuals, and to reduce the risk of staff becoming a victim of
violence. It gives delegates an opportunity to develop strategies for
defusing difficult or challenging behaviour, whilst remaining in
control of any conflict situation and your emotional responses to it.
In the workplace the behaviour of one in ten people – colleagues or members of the public – is likely to cause undue stress. Even the most effective among us suffer the by-products of this behaviour ; distraction, lack of concentration, time wasting, poor productivity, absenteeism, stress and ill- health being just some of them. We may not be able to choose whom we work or live with, but we can choose how we deal with them.
Timing
1 Day 9.30am – 4.30pm
Course Suitable for:
This course is aimed at Staff who perform tasks that may expose
them to the risk of angry, threatening or aggressive behaviour in
their workplace.
Aim's
To enable individuals involved to recognize different aspects of
conflict that they may encounter; to be able to understand and be
aware of the different methods of resolving such conflicts. The
workshop will consist of techniques on managing and de-escalating
potentially violent incidents within the work environment.
- To identify the tasks that expose staff to risk.
- To understand the triggers and factors that affect people's behaviour.
- To understand the autonomic responses to feeling threatened or intimidated.
- To develop a strategy for de-escalation.
Learning Outcomes
To provide individuals with the essential knowledge to:
- Prevent incidents from occurring and/or escalating.
- Identify ways to reduce risks.
- Recognise and asses the types of challenging situations which they may encounter.
- Promote positive communication and de-escalation techniques.
- Control their own feelings, responses and increase confidence.
- Develop a strategy for managing work related violence.
- Understanding policies, guidelines and health safety requirements.
- Highlight the extent and nature of the risks and types of behaviour faced at work.
- Recognise behavioural changes and understand the causes of challenging behaviour.