TCR Training

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Course Overview
Bringing clarity and understanding to the role of supervision, this workshop has been designed to help new supervisors carry out their role effectively. If you already supervise staff, this session will be a great refresher that will help to keep you on the right track.

Areas to be covered include:

• Understanding and Managing Yourself
• The Role of The Supervisor
• Supervisory/Management Styles
• Influencing and Communication Skills
• Time Management and Delegation Skills
• Coaching, Listening and Feedback Skills
• Managing Performance
• Managing Conflict
• Personal Action Planning.

Timing
One-day (or two days for the intensive version)

Course Suitable for:
Anyone who supervises others.

Aim's
The focus of this practical training is to provide participants with an excellent groundwork in the skills and behaviours required to effectively supervise others and build high-performing teams.

Learning Outcomes

By the end of the session, you will be able:

• Understand the scope and complexity of supervising people
• Understand the impact of your own behaviour on others
• Find out what motivates your staff/team and use appropriate ways of motivating them
• Resolve conflicts promptly
• Manage your time and workload effectively
• Delegate tasks with confidence
• Build and lead high performing teams
• Understand how to set performance goals and manage performance effectively

Methodology

• Trainer presentations
• Facilitated discussions and delegates' participation throughout
• Group exercises/role-plays
• Interactive sessions
• Individual presentations
• Personal action planning.

*Methods used will depend on the course duration