TCR Training

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Course Aims:
This one-day session explores at the purpose of supervision and how it fits into effective performance management. This session has been designed to enable front line managers, supervisors/team leaders to reflect on their working practices and explore methods of providing effective supervision.

Learning Outcomes

At the end of the course the participants will be able to:

• Understand why supervision is essential – national minimum standards
• Prepare for a supervision interview
• Develop time management skills within the supervision process
• Prepare individual team member's plans and goals
• Develop the skills to manage conflict
• Understand the rules of giving and receiving feedback
• Analysis feedback and use to improve service delivery
• Address areas of stress or personal issues
• Explore professional boundaries
• Recognise barriers to peak performance and facilitate change where necessary

Course Content

• What is supervision training
• The role of the supervisor
• Relevant legislation – policies and procedures
• Why, what and how individuals perform
• The structure of a supervision session – introduction, development and monitoring
• Consolidating the session through effective summaries and linkages to the next stage of performance
• Practice supervision sessions
• Practice active listening skills

Methodology

Presentation, group interaction; small and large group exercises; case studies; experiential learning

Contact TCR for further information and quote price code: E; G