TCR Training

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Course Aim:
This two-day workshop explores the purpose of supervision and how it fits into effective performance management. This course has been designed to enable front line managers, supervisors/team leaders to reflect on their working practices and explore methods of providing effective supervision.

Learning Outcomes

At the end of the course the participants will be able to:

• Understand why supervision is essential - National Minimum Standards
• Prepare for a supervision interview
• Develop time management skills within the supervision process
• Prepare individual team member's plans and goals
• Develop the skills to manage conflict
• Understand the rules of giving and receiving feedback
• Analysis feedback and use to improve service delivery
• Address areas of stress or personal issues
• Explore professional boundaries
• Recognise barriers to peak performance and facilitate change where necessary

Course Content

Day 1

• What is supervision training
• The role of the supervisor
• Relevant legislation - policies and procedures
• Why, what and how individuals perform
• The structure of a supervision session - introduction, development and monitoring
• Effective feedback
• Supervision Exercise

Participants will be required to take learning back to the workplace and apply to a supervision session.  On the 2nd Day participants are given the opportunity to feedback to the group his/her experience.  Advice and guidance will be given on issues raised.

Day 2

• Consolidating the session through effective summaries and linkages to the next stage of performance
• Feedback from practiced supervision session
• Strengths and areas for further development identified
• Further practice supervision sessions
• Further practice active listening skills

Methodology
Presentation, group interaction; small and large group exercises; case studies; experiential learning

Contact TCR for further information and quote price code: E2