TCR Training

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Course Outline:

• What is supervision?
• Process for Supervision: Supervisor's and supervisee's perspectives
• Structure and process of Supervision (as per organisation policies)
• Ground Rules
• Documentation (pre and post supervision including outcomes, action plans and future supervision)
• Do's and Don'ts of supervision: best practice

Aims and Objectives:

• Show delegates how to set an objective for another member of staff and monitor this in their supervisory role
• Demonstrate the effective use pf praise, criticism and constructive feedback
• Explain how to motivate employees
• Explain how to delegate to other employees
• Learning Outcomes
• Following this course, delegates will
• Understand how to use questions, active listening and non-verbal communication to show understanding and gain agreement from others
• Know how to set meaningful objectives
• Be able to offer constructive feedback
• Understand what motivates different people and how this knowledge can be used to motivate individuals
• Know how to deal with performance issues

Contact TCR for further information and quote price code: E