TCR Training

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Course Overview
This course examines the ways in which negotiation can be problematic and then moves on to look at various models for negotiation. It addresses the types of communication skills that are needed for good negotiation a well as how to prepare for the meeting, what to do during the negotiation, and how to follow up afterwards.

Timing
1 day

Course Suitable for:
Workers and managers.

Aim's
The aim of this course is to provide learners with opportunity to improve their negotiation skills.

Learning Outcomes

By the end of this course learners should be able to:

• Describe the different ways in which we negotiation can often be problematic
• Describe the key skills associated with professional negotiation
• Use these skills with confidence

Methodology
PowerPoint presentations, trainer presentation, group work, case studies, role plays, pairs work, further reading

Any other information that you believe should be included for giving to the customer
This course should benefit workers and managers alike in various ways such as dealing with staff issues, under performance, personal issues and the requirements of the job; it will also help with liaising with other professionals and service users; more broadly, it will help maintain boundaries and good practice.