TCR Training

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Course Overview
Ensuring the smooth running of the office can often be a challenge. During this training programme, you will learn how to effectively and confidently run the office, no matter how hectic the day gets. Additionally, you will discover how to utilise business tools effectively and contribute to the successful achievement of your personal and team's business goals.

This workshop incorporates interactive exercises, allowing delegates to practice what they have learned in a fun, relaxed and high-energy environment.

Areas to be covered are:

• Understanding your role
• Supporting Your Manager/Department/Team
• Communicating with Confidence
• Time Management
• Writing Clearly and Concisely
• Personal Development – Action Planning

Timing One day
Course Suitable for: Suitable for new administrators and support staff. The course is also a good refresher for those who are more experienced.

Aim's
The ultimate aim is to equip support staff with the key skills and knowledge that will enable them to maximise their contributions to their teams so that services are delivered in an efficient and effective manner.

Learning Outcomes
By the end of this course you will:

• Understand the role and importance of administrators or support staff to the organisation.
• Be able to identify your individual strengths and harness this effectively to improve business performance.
• Know how to make a greater contribution to your team.
• Be able to communicate confidently and effectively with your manager, colleagues and other departments.
• Know how to deal with the complexities and pressures of working for more than one person.
• Apply basic time management skills and manage your workload effectively.
• Apply top tips for writing emails and letters.
• Develop an action plan for your personal development.

Methodology

• Trainer presentations
• Facilitated discussions and delegates' participation throughout
• Interactive group exercises