TCR Training

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Course Overview:
A practical participative fun day, suitable for any individual, group, or organisation, wishing to improve communication when dealing with conflict.

Timing
Half a day or one full day.

Course Suitable for:
People whose work regularly involves them in conversations that are difficult or upsetting.  The course will help them manage such conversations more effectively and with more confidence.

Aims
The course aims to develop:

• Awareness of individuals and their own particular communication style and its impact upon others;
• Practical strategies for reducing conflict;
•  Key communication skills;
• How not to become part of the problem.

Course content

• Deciding on the issues
• How to talk so others will listen
• The importance of setting the scene, timing and personal presentation
• Coming to agreement
• When to compromise – and when not to
• A checklist of essential skills
• Recording the decision so parties stick to it
• Ethics and the importance of values

Learning Outcomes
By the end of this training learners will be able to

• Identify the importance of conflict resolution
• Practice the art of win/win
• Develop skills in "hearing" feeling statements
• Understand what others feel and how to make the most of this
• Read the signals of the body and use them to advantage
• Know the steps in the conflict resolution process

Methodology
A mixture of presentations, DVDs  and exercises. Participants will learn about various tools and techniques and then have an opportunity to practice using them during the training.