Assertive Communication
Course Overview:
Assertive communication is
essential for effective performance and well-being in the workplace.
This one day course will help people express themselves clearly and
confidently within their work setting
Timing:
Half a day or one full day.
Course Suitable for:
All levels of employees,
whether managers or front-line staff, who would benefit from
dealing with challenging situations in a more positive and assertive
way
Aims:
This course will introduce a range of
practical skills and useful techniques which will enable participants
to communicate assertively in the workplace, thus enabling individuals
to communicate clearly and confidently, reducing conflict and creating
a culture of open communication.
Learning Objectives:
- By the end of this course learners should be able to
- Have a strategy for developing unshakeable self-confidence
- Say no without guilt
- Communicate in an effective and professional manner
- Differentiate between styles of communication
Course Content:
Communication styles
- What is assertiveness?
- Assertiveness Skills: practical and personal
Giving and receiving critical feedback - Hearing other points of view
- Assumptions and stereotypes
- Giving and receiving critical feedback
- Hearing other points of view
- Planning and setting goals
- Allowing mistakes to happen
- Being assertive while remaining approachable
Methodology
A mixture of presentations and
exercises utilising lecture; case history working; DVD; group
exercises; role play will be utilised to facilitate learning